Refund & Dispute Policy

Last Updated: 12 Feb 2025

1. Introduction

   Ginalne is committed to maintaining a fair and transparent transaction process for all users. This policy outlines the refund eligibility criteria, dispute resolution procedures, and user responsibilities when engaging in transactions on the platform.

2. Refund Eligibility

   Refunds are subject to the following conditions depending on the transaction type:

   1. Funding a Pro

      • Contributions to a Pro (projects, programs, or products) are treated as investments or donations and are non-refundable.

      • Developers may voluntarily choose to return funds at their discretion, but Ginalne does not enforce refunds for funded projects.

   2. Subscription Purchases

      • Subscription purchases are refundable within the warranty period stated before purchase.

      • After the warranty period expires, refunds are not guaranteed unless explicitly offered by the developer.

   3. Digital Product Purchases

      • Refunds for digital products (e.g., software, digital content) are only available if the product has not been accessed, downloaded, or used.

      • Once a user has engaged with the product, the transaction is final and non-refundable.

   4. Developer-Issued Refunds

      • Developers have the option to issue refunds manually based on their own policies.

      • If a developer chooses to process a refund, Ginalne will facilitate the transaction but does not hold liability for refund disputes.

3. Refund Process

   • Users must submit refund requests via the Ginalne support system.

   • Refund eligibility is determined based on transaction type and compliance with this policy.

   • Approved refunds will be credited back to the user’s Ginalne balance, which can be withdrawn manually.

   • Refunds are typically processed within seven (7) business days after approval.

   • Developers cannot refuse a refund if it aligns with the stated refund policy.

4. Dispute Handling for Transactions

   Ginalne ensures a transparent process but does not guarantee project success. Users must conduct due diligence before funding a Pro.

   1. Filing a Dispute

      • Users may file disputes against developers suspected of fraudulent activities or misrepresentation.

      • Dispute submissions must include clear evidence, such as transaction details and communication records.

      • Ginalne will review disputes and may contact both parties for additional information.

   2. Investigation & Resolution

      • Ginalne will act as a mediator in transaction disputes.

      • If fraud is suspected, Ginalne may temporarily freeze funds while the case is under review.

      • Completed transactions cannot be reversed unless they violate platform policies or involve proven fraud.

      • If a resolution cannot be reached, users may seek legal action following the platform's governing laws.

5. Abuse of Refund & Dispute System

   • Users who repeatedly file false refund claims may be subject to account penalties.

   • Abusive refund behavior, such as attempting to exploit the system, may result in account suspension or termination.

   • Ginalne reserves the right to block users from further transactions if they are found abusing the refund or dispute system.

6. Final Provisions

   • Ginalne provides a neutral mediation process but is not liable for unresolved disputes between users and developers.

   • Users engaging in transactions acknowledge that all refunds and disputes must adhere to this policy.

   • This policy may be updated periodically, and continued use of Ginalne constitutes acceptance of the latest version.

For further inquiries, users can contact Ginalne Support via email or through the in-platform feedback.